Contacts
contacts
Get in touch with us
Our goal is to help the restaurant and hotel business reach its full potential.
Ask us and we will get back to you as soon as possible!
services
Lift your business to the next level!
highlights
To help, we will first ask to meet you in person and have informal chat in order to be sure that we speak the same language and share the same values, as well take intor consideration the current state of affairs of your business. Our approach is individual and tailored to your particular business goals. Our services include:
- Analysis of your current state of business
- Selection and training of personel
- Monitoring and montly reports
- Optimization of expenses, stock inventory and expenses
- Optimization of the working environment in order to support the daily routines
- Organization and planning
- Secret client
- Individiual and personalized offers
REHO
услуги
For hotels:
01.
Selection and training of personel
02.
Working ethics with clients
03.
Working dresscode
04.
Hygiene of the working environment
05.
Optimization of distributors supply chain
06.
Organization and investarization of your supplies
Services
services
For bars and restaurants:
01.
Customer service training
02.
Optimization of the working environment in order to support the daily routines
03.
Selection and training of personel
04.
Tailored ideas and proposals for optimizing your customer service
05.
Optimization of expenses
06.
Visits by secret client
07.
Evaluation of the quality of the service
08.
Evaluation of hyegiene of the working stations
Таен клиент
Хотели
Нашите служители са изключителни професионалисти с над 15 години опит в сферата. Тяхната оценка е винаги безпристрастна и обоснована!
Ресторанти
От хигиена и работна етика до итериор и екипна работа - ние ще се погрижим за всичко! Можете да разчитате на нас, за да оценим реалната ситуация в обекта.
Барове
Независимо дали сте собственик на хотел, ресторант или бар - нашите тайни клиенти са насреща! Те ще анализират всичко наоколо без да нарушат прикрието си!
service
service
Consulation for
personal selection
Develop your own motivated and engaged team of professionals
We`ll help you recruit and train a team who will provide an exception customer service.
Leave your trust in our team of experts who will select, train and guide your personnel. We will take care of all details. From workplace etiquette to the suitable dresscode.
We will help you create a synergetic and motivated team, which your clients will remember.
Using effective team building techniques, our expert consultants will offer individual solutions for your hotel or restaurant. Our well-tested techniques and practices will help you motivate your staff members to live up to the desired level of your service and venue.
service
service
Visits by secret client
secret client
Get a real rating for your service!
Take advantage of the Secret Client service and you will be visited by a professional in the field of your business who will analyze and evaluate its current state!
The undecover client will conduct an in-depth analysis of the site against a number of factors, to be used by our team for preparation of a plan with customized solutions to address any unmarked issues or missing aspects
Who is the Secret Client service suitable for?
Hotels
The secret client will evaluate all the stages that the guests of your hotel go through - from the reservation and check-in to the actual stay and check-out.
Restaurants
During the visit we will evaluate the behavior of the staff, the presentation and taste of the food offered, as well as the overall atmosphere including interior and cleanliness.
Bars
In addition to the atmosphere and the manner in which drinks are offered and served, our team will evaluate the behavior of the bartender, the recommendations provided as well as the overall the hospitality.
